Returns & Refund Policy

This Returns & Refund Policy outlines the terms under which purchases made through NORVIONEX on norvionex.live may qualify for refunds, exchanges, or service credits. We are committed to transparency, fairness, and clear communication in every transaction.

Refund Eligibility

Refunds may be granted when services or products provided by NORVIONEX are materially defective, not delivered as described, or inaccessible due to technical error attributable to our platform. Eligibility is assessed on a case-by-case basis and requires documented proof of the issue.

Time Limits

All refund requests must be submitted within 14 calendar days of the original transaction date. Requests submitted beyond this timeframe may not be eligible unless exceptional circumstances apply.

For subscription-based services, cancellation must occur before the next billing cycle to avoid additional charges.

Refund Request Process

Submit a written request to our support team with your full name, order number, and transaction date.
Provide a clear explanation of the issue along with supporting documentation (screenshots, receipts, correspondence).
Our team will acknowledge your request within 2 business days.
Review and resolution will be completed within 7–10 business days.

Conditions for Approval

Request must be submitted within the stated time limit.
Service must not have been substantially used or consumed.
Accurate and verifiable transaction information must be provided.
No violation of our Terms & Conditions must have occurred.

Exclusions

Refunds will not be granted for change-of-mind purchases, partial usage of digital services, promotional or discounted items marked as final sale, or issues resulting from third-party provider disruptions outside NORVIONEX control.

How to Contact Us

For refund inquiries, please contact the NORVIONEX Support Team:

Email: [email protected]
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (UTC)
Response Time: Within 2 business days

Submit Refund Request